FAQs

Information You Need

Frequently Asked Questions – Canada Express Car Rentals

What do I need to rent a car?

A valid driver’s license, credit card, and proof of insurance (if not purchasing ours).

What is the minimum age to rent?

You must be at least 21. Drivers under 25 may incur a young driver fee.

Do you require a deposit?

Yes, a refundable security deposit is held on your credit card at pick-up.

Do you accept debit cards?

Debit cards are accepted with additional ID and proof of return travel.

Can I rent without a credit card?

A credit card is preferred. Contact us for alternative payment arrangements.

Is insurance included in the rental price?

Basic coverage may be included; optional protection plans are available.

When will I receive my deposit back?

Deposits are returned automatically within 3–7 business days, depending on your bank. International credit cards or Visa debit cards may take longer (up to 30–45 business days). Please contact your bank for delays.

Do I need my own car insurance?

Not required, but your policy may cover rentals. Check with your provider.

Do you offer unlimited mileage?

Yes, many rentals include unlimited kilometers. Restrictions may apply to certain vehicles.

Can I take the rental across provinces or borders?

Yes, with prior approval. Some restrictions and fees may apply.

Do you offer roadside assistance?

Yes, 24/7 roadside support is included with most rentals.

Can I add an additional driver?

Yes, for a small daily fee. All drivers must meet rental requirements

Do I have to refill the fuel tank?

Yes, unless you choose a prepaid fuel option.

What if I return the car late?

Late fees apply. Please contact us if you will be getting delayed.

Can I extend my rental?

Yes, subject to vehicle availability. Contact us as soon as possible.

Do you rent luxury or specialty vehicles?

Yes, we offer luxury, SUVs, vans, and trucks.

Do you offer child seats or GPS units?

Yes, available upon request for an additional fee

What if the car breaks down?

Call our roadside assistance line immediately for help.

Do you charge for cancellations?

You must check our booking terms and conditions.

Can I smoke in the rental?

No, smoking is prohibited. Cleaning fees apply for violations.

Are pets allowed in the rental?

Yes, but the vehicle must be returned clean to avoid fees.

Do you match competitor prices?

Yes, we’ll beat them by 5% if terms match.

What payment methods do you accept?

Major credit cards, select debit cards, and pre-approved corporate accounts.

Do I need an international driver’s permit?

Yes, if your license is not in English or French.

How far in advance should I book?

We recommend booking early to secure the best rates and vehicle choice.

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